Refund Policy
How refunds, billing corrections, and payment disputes are handled for ZenAPI subscriptions.
1. Subscription Charges
Paid ZenAPI plans are billed monthly in advance. Each payment provides access to the selected plan and its credit allowance for the applicable billing period.
Except where required by applicable law or described below, subscription fees are non-refundable. We do not provide partial or prorated refunds for unused subscription time, unused credits, plan downgrades, or cancellation during an active billing period.
2. Refund Eligibility
We will review refund requests involving:
- •A duplicate charge for the same subscription period
- •An incorrect amount charged because of a ZenAPI billing error
- •A renewal charged after the subscription should have ended because of a ZenAPI billing error
- •A refund required by applicable consumer protection or other law
Refund requests outside these circumstances may be considered at our discretion but are not guaranteed.
3. How to Request a Refund
Contact us at [email protected] within 14 calendar days of the charge. Include the email address used for your ZenAPI account, the Stripe invoice or receipt number, and a short explanation of the issue.
If a refund is approved, it is returned to the original payment method through Stripe. The time required for the funds to appear depends on the payment provider and issuing bank.
4. API Credit Adjustments
ZenAPI automatically restores reserved API credits when an eligible request fails because of a provider or ZenAPI server error. A credit restoration is an account balance adjustment and is not a cash refund.
5. Billing Disputes
Please contact support before opening a payment dispute so we can review the charge and try to resolve the issue. Nothing in this policy limits rights that cannot be waived under applicable law.