Privacy Policy

1. Introduction

ZenAPI, Inc. ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API services.

This policy applies to all users of our services and covers both personal data and technical information we collect.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• •Email address
• •Company name (optional)
• •Billing information and payment details
• •Account credentials (encrypted)

2.2 Usage Data

We automatically collect information about your use of the Service:

• •API requests and responses (without sensitive data)
• •IP addresses and geographic location
• •Device information and browser type
• •Usage patterns and performance metrics
• •Error logs and debugging information

2.3 Cookies and Tracking

We use cookies and similar technologies for authentication, security, and analytics. You can control cookie settings through your browser.

3. How We Use Your Information

We use collected information for the following purposes:

• •Service Delivery: To provide, maintain, and improve the API service
• •Account Management: To manage your account and authenticate access
• •Billing: To process payments and send invoices
• •Support: To respond to your requests and provide customer support
• •Security: To detect and prevent fraud, abuse, and security incidents
• •Analytics: To understand usage patterns and improve our service
• •Communications: To send service updates, security alerts, and product announcements

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• •Service Providers: With trusted third parties who help us operate the service (payment processors, cloud infrastructure, analytics)
• •Legal Requirements: When required by law, court order, or governmental regulation
• •Business Transfers: In connection with a merger, acquisition, or sale of assets
• •With Your Consent: When you explicitly authorize sharing

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

5. Data Security

We implement industry-standard security measures to protect your data:

• •Encryption in transit (TLS 1.3) and at rest (AES-256)
• •Regular security audits and penetration testing
• •Access controls and authentication mechanisms
• •Automated backup and disaster recovery procedures
• •Employee training on data protection practices

While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations:

• •Account data: Retained while your account is active plus 90 days after deletion
• •API logs: Retained according to your plan (7-90 days)
• •Billing records: Retained for 7 years for tax compliance
• •Support communications: Retained for 3 years

7. Your Rights and Choices

You have the following rights regarding your personal data:

• •Access: Request a copy of your personal data
• •Correction: Update or correct inaccurate information
• •Deletion: Request deletion of your personal data
• •Portability: Receive your data in a machine-readable format
• •Objection: Object to certain types of data processing

To exercise these rights, contact us at privacy@zenapi.io. We will respond within 30 days.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Our primary data centers are located in the United States and Europe.

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through a prominent notice in the Service.

Continued use of the Service after changes constitutes acceptance of the updated policy.