Cancellation Policy

1. Automatic Renewal

Paid ZenAPI subscriptions renew automatically each month until canceled. The payment method on file is charged at the start of each new billing period.

2. How to Cancel

You may cancel at any time through the Stripe Billing Portal available from the Billing page in your ZenAPI dashboard. If you cannot access your account or the portal, email [email protected] from the address associated with your account.

To avoid the next renewal charge, submit the cancellation before that renewal is processed.

3. Effect of Cancellation

• •Cancellation takes effect at the end of the current paid billing period
• •Your plan access and remaining credits continue until that period ends
• •No further subscription renewal is charged after the cancellation becomes effective
• •Unused credits expire at the end of the billing period and do not roll over or convert to cash

Cancellation does not normally produce a partial refund for the current billing period. Refund eligibility is described in our Refund Policy.

4. Free Trial

The ZenAPI Free Trial does not require a payment method and does not automatically convert into a paid subscription. Trial access ends when its 30-day period expires or its included credits are no longer available, whichever applies first.